1. Program description
Backline Business Solutions, LLC ("Backline," "we," "us," or "our") may send SMS or MMS messages to a mobile number that its owner provides and authorizes us to use. Depending on the consent given and the relationship with us, messages may include account and security notices, one-time passcodes, document or approval requests, service updates, appointment reminders, bookkeeping or payroll workflow notifications, customer-support conversations, and separately authorized promotional communications.
2. Consent
By affirmatively opting in, you authorize Backline to send the categories of text messages described at the point of consent to the mobile number you provide. Consent is specific to Backline and the stated messaging purpose. Consent to receive promotional texts is not a condition of purchasing goods or services. If a number is provided for another person, the person providing it represents that they have authority to enroll that number.
Where legally required, marketing messages will be sent only after prior express written consent. Operational or transactional consent does not by itself authorize unrelated marketing. We retain records of consent, including the time, source, number, and disclosures presented.
3. Frequency and charges
Message frequency varies based on your activity, account settings, and the programs you join. Message and data rates may apply. Your carrier's terms and charges govern your mobile service. Carriers are not liable for delayed or undelivered messages.
4. Opting out
You may revoke consent at any time by replying STOP to a Backline message. We also honor other reasonable opt-out requests, including CANCEL, END, QUIT, REVOKE, OPT OUT, and UNSUBSCRIBE. We may send one final confirmation that the opt-out was processed. After that, we will stop messages covered by the request unless you later opt in again.
An opt-out may prevent delivery of optional reminders and alerts but does not cancel an account, service, payment obligation, or professional-services engagement. We may still communicate through non-SMS channels when permitted.
5. Help and support
Reply HELP for assistance. You may also email admin@backlinebusinesssolutions.com or call +1 937.591.1828. Include the mobile number at issue, but do not send passwords, authentication codes, bank credentials, or sensitive financial records.
6. Privacy and mobile information
Our Privacy Policy explains how we collect, use, retain, and protect personal information. We use mobile numbers and messaging records to provide requested communications, operate and secure our services, document consent, honor communication choices, prevent abuse, and comply with law.
We do not sell mobile numbers or SMS consent. We do not share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. We may provide information to communications vendors and other service providers solely to operate the messaging program, subject to contractual restrictions, or disclose it when required by law.
7. Eligibility and availability
You must be at least 18 years old or have the permission of a parent or legal guardian to enroll. Messaging may not be available through every carrier or in every location. You are responsible for keeping your mobile number current and for notifying us if the number changes or is reassigned.
8. Changes
We may update this policy as our messaging programs or legal obligations change. We will post the revised version and effective date here and provide additional notice when required. Material changes to a messaging purpose may require new consent.